ph63 Casino Privacy Policy

1. Introduction & Scope

1.1 ph63 Casino is deeply committed to respecting and protecting the privacy of every player who interacts with our platform — whether you're a longtime member from Makati, a new player from Cebu, or someone accessing our games from Davao for the first time. Privacy at ph63 is not a checkbox exercise; it is a core operational value.

1.2 This Policy applies to all personal data collected by ph63 through: the ph63 Casino website (ph63.asia); the ph63 login and registration process; customer support interactions; payment and transaction processing; and any other means by which you interact with ph63.

1.3 This Policy does not apply to third-party websites, payment processors, or service providers that may have their own privacy policies. ph63 is not responsible for the privacy practices of such third parties.

2. Personal Data We Collect

ph63 Casino collects the following categories of personal data:

2.1 Identity & Registration Data

• Full legal name as per government-issued Philippine ID;
• Date of birth (for age verification — you must be 21 or older);
• Gender (optional, for personalization);
• Government-issued ID number (e.g., UMID, Driver's License, PhilSys National ID, Passport) — collected during KYC verification.

2.2 Contact & Communication Data

• Philippine mobile number (primary account identifier);
• Email address;
• Viber or Messenger contact details (if provided for support purposes);
• Records of all communications with ph63 support, including live chat transcripts.

2.3 Financial & Transaction Data

• GCash account number, PayMaya number, or bank account details (BPI, BDO, Metrobank) — used for deposits and withdrawals;
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment methods;
• Source of funds documentation submitted for compliance with AMLC requirements.

2.4 Gaming & Usage Data

• Game history — titles played, stakes, wins, and losses;
• Session data — login timestamps, session duration, pages visited;
• Device information — IP address, device type, operating system, browser type;
• Geolocation data (approximate, for compliance purposes — not precise GPS).

2.5 Responsible Gaming Data

• Self-imposed deposit limits, loss limits, or session time limits set by you;
• Self-exclusion requests and their duration;
• Responsible gaming questionnaire responses (where applicable).

3. How We Collect Your Data

ph63 collects personal data through the following means:

• Registration: Data you provide when creating your ph63 account;
• KYC Verification: Documents you submit to verify your identity and age;
• Transactions: Data generated when you deposit or withdraw funds;
• Gameplay: Automatically collected data from your gaming activity on the platform;
• Support Interactions: Data you share when contacting ph63 via live chat, email, Messenger, or Viber;
• Cookies & Tracking: Automatically collected technical data through cookies and similar technologies (see Section 10);
• Third Parties: Verification data from identity verification providers and payment processors used by ph63.

4. How We Use Your Personal Data

ph63 uses your personal data for the following purposes:

• To create and manage your ph63 Casino account;
• To verify your identity and age in compliance with PAGCOR and AMLC requirements;
• To process your deposits and withdrawals via GCash, PayMaya, and bank transfers;
• To deliver the games, features, and services available on ph63;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct;
• To provide customer support and respond to your inquiries;
• To send you relevant promotions and bonus offers (where you have consented to marketing communications);
• To monitor gameplay for responsible gaming purposes and apply player protection tools;
• To comply with applicable Philippine laws, PAGCOR regulations, and NPC requirements;
• To improve the ph63 platform through analysis of aggregated, anonymised usage data.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act (RA 10173), ph63 processes your personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our obligations under the ph63 Terms and Conditions (e.g., account management, payments, gameplay delivery);
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLC anti-money laundering requirements, and NPC data protection obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and optional features, where you have provided explicit consent that can be withdrawn at any time.

6. Data Sharing & Disclosure

6.1 ph63 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Period.

6.2 ph63 may share your data with the following categories of third parties, strictly for the purposes described:

• Payment Processors: GCash (G-Xchange, Inc.), PayMaya, BPI, BDO, Metrobank — for processing deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and age verification services used to comply with PAGCOR requirements;
• Game Software Providers: Licensed game developers whose titles are available on ph63 — limited to data necessary to operate their games;
• Regulatory Authorities: PAGCOR, AMLC, NPC, and other Philippine government bodies — where disclosure is required by law or court order;
• Professional Advisers: Legal, audit, and compliance professionals bound by confidentiality obligations.

6.3 All third-party service providers engaged by ph63 are contractually required to handle your personal data in accordance with the Data Privacy Act and to implement appropriate security measures.

7. Data Security

7.1 ph63 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including payment details;
• Two-factor authentication (OTP) available for all ph63 account logins;
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the ph63 platform;
• Automated fraud detection and anomaly monitoring systems operating 24/7.

7.2 In the event of a personal data breach affecting your rights and freedoms, ph63 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required under RA 10173.

8. Data Retention

8.1 ph63 retains your personal data for as long as your account is active and for as long as is necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8.2 Specific retention periods applied by ph63 include:

• Account and identity data: retained for the duration of the account relationship and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLC;
• Transaction records: retained for a minimum of five (5) years from the date of the transaction, per AMLA requirements;
• Support communications: retained for two (2) years from the date of the last interaction;
• Marketing consent records: retained for as long as consent is valid and for one (1) year after withdrawal of consent;
• Cookie and session data: retained per the cookie retention periods described in Section 10.

8.3 Upon expiry of the applicable retention period, ph63 will securely delete or anonymise your personal data.

9. Your Privacy Rights

Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by ph63:

• Right to be Informed: You have the right to be informed about how your personal data is being collected and processed;
• Right of Access: You may request a copy of the personal data ph63 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to ph63's legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing or on grounds relating to your particular situation;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact ph63's Data Protection Officer as described in Section 13. ph63 will respond to all rights requests within thirty (30) days.

10. Cookies & Tracking Technologies

10.1 ph63 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse usage patterns to improve the ph63 experience.

Types of Cookies Used by ph63

• Strictly Necessary Cookies: Required for the platform to function, including maintaining your ph63 login session and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language, game filters, and display settings.
• Analytics Cookies: Collect anonymised data about how players use ph63 to help us improve the platform. No personally identifiable information is collected through analytics cookies.
• Security Cookies: Used for fraud detection, bot prevention, and CAPTCHA verification.

10.2 You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ph63 platform.

11. Minors & Age Verification

11.1 ph63 Casino does not knowingly collect personal data from individuals under the age of twenty-one (21). The ph63 platform is strictly intended for adults aged 21 and above, as required by Philippine gaming regulations enforced by PAGCOR.

11.2 If ph63 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to ph63, please contact our Data Protection Officer immediately.

12. Changes to This Privacy Policy

12.1 ph63 reserves the right to update or modify this Privacy Policy at any time. The most current version will always be published on this page with the updated "Last Updated" date.

12.2 For material changes that significantly affect your rights or the way your data is processed, ph63 will notify you via your registered email address or via a prominent notice on the ph63 platform at least fourteen (14) days before the changes take effect.

12.3 Your continued use of ph63 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact & Data Protection Officer

ph63 Casino has designated a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. For any privacy-related inquiries, rights requests, or concerns, please contact:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights under RA 10173 have been violated. Information about the NPC and its complaint procedures is available on the NPC's official website.